Refund policy

At Caliber Privé, we offer a 60-day return policy, which means you have 60 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which it was received: unworn, unused, with all original tags attached, and in its original packaging. Proof of purchase or your order confirmation will also be required.

To initiate a return, please log in to your account and select the “Return” option. Once your request has been submitted, we will send you further instructions by email.

If your return is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

Please note that return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so that we can assess the issue and arrange an appropriate solution.

Refunds

Once we receive and inspect your return, we will notify you of the outcome and whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact our customer support team.